Video player not working in Firefox

None of the videos on the site have been working for me for a bit now. Maybe a month or longer?

I'm on Firefox 113.

This is all I see - no poster image on the video, and clicking the play button doesn't do anything.

When I open up the developer console, I see the following logs:

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://cdn.cookielaw.org/scripttemplates/otSDKStub.jsotSDKStub.js

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://services.fandom.com/icbm/api/loader?app=giantbomb-noadsloader

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://static.wikia.nocookie.net/silversurfer/video/prod/standalone-dist/standAlone_RV_VideoPlayer.jsstandAlone_RV_VideoPlayer.js

Array [ "CMP Queue:", "installing consent queue" ]

premium-video:272:437

Array(3) [ "CMP Queue:", "dialog not resolved, enqueued:", true ]

premium-video:272:437

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://cdn.cookielaw.org/consent/a5919d53-b3bb-44f0-a31a-c6f9e0b468fe/a5919d53-b3bb-44f0-a31a-c6f9e0b468fe.jsonpremium-video:4:14386

Standalone RedVenture Video Player ... standAlone_RV_VideoPlayer.js:21:242394

Some cookies are misusing the recommended “SameSite“ attribute 10

Array(3) [ "CMP Queue:", "dialog not resolved, enqueued:", true ]

premium-video:272:437

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicitpremium-video:4:14386

Array(3) [ "CMP Queue:", "dialog not resolved, enqueued:", "comscore" ]

premium-video:272:437

Array(3) [ "CMP Queue:", "dialog not resolved, enqueued:", true ]

premium-video:272:437

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://script.wikia.nocookie.net/fandom-ae-assets/identity-service/v1.3.0/index.jspremium-video:4:14386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://cdn.cookielaw.org/opt-out/otCCPAiab.jspremium-video:4:14386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://services.fandom.com/icbm/api/config?app=giantbombpremium-video:4:16386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://geolocation.onetrust.com/cookieconsentpub/v1/geo/location/dnsfeedpremium-video:4:14386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://www.gstatic.com/recaptcha/releases/1h-hbVSJRMOQsmO_2qL9cO0z/recaptcha__en.jspremium-video:4:14386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://js-agent.newrelic.com/async-api.ad3273bd-1.232.0.min.jspremium-video:4:14386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://js-agent.newrelic.com/session-manager.2a8d47d1-1.232.0.min.jspremium-video:4:14386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://geolocation.onetrust.com/cookieconsentpub/v1/geo/locationpremium-video:4:14386

Loading failed for the <script> with source “https://js-agent.newrelic.com/async-api.ad3273bd-1.232.0.min.js”. premium-video:1:1

New Relic: Downloading runtime APIs failed... 9 premium-video:4:10638

Loading failed for the <script> with source “https://js-agent.newrelic.com/session-manager.2a8d47d1-1.232.0.min.js”. premium-video:1:1

New Relic: Downloading page_view_event failed... premium-video:4:10638

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New Relic: Downloading page_view_timing failed... premium-video:4:10638

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I'm able to use the "Download Video" option to watch in my browser, but something's up with the video player on the site that doesn't seem to work correctly.

Also throwing my feedback for my experience with Firefox. I'll have to try the download option but I haven't been able to use the video player for at least a month or two now.

I forget if there are tickets for Firefox specifically, but I think there's a version of this bug on Chrome that @dtoast might have already filed. Nonetheless, I'll still ping him as a precaution.

Here's how I fixed it:

Click the link at the bottom says "Do not sell my personal information" - click that and the cookie settings pop up. I enabled "functional" and "Performance" cookies. Now the video player works again.

Others have reported only "performance" are needed to fix the issue

@tontogoldstein: Thanks for the fix, enabling Functional and Performance cookies did it for me!

@tontogoldstein said:

Holy crap, this was it the whole time? I enabled "Performance" cookies, and now it works again. What the hell?!

Ahhhh that's a great solution, great call out.

What's the status of the video player these days? Is it a shared player that's used outside of giant bomb? It looks like the code is still referencing RedVentures, so I'm wondering what engineer's even responsible for bug fixes on it?

@tontogoldstein: Thanks so much for the fix! Seems like the these cookies should be forced on.

Yeah, I added the cookies note to my ongoing tickets and have another engineering meeting this week.

tontogoldstein's solution worked for me too. Many thanks!

Wow. Been having and complaining about this issue since Fandom took over.

tontogoldstein you are a gentleman and a scholar. Much respect. Too bad we couldn't get that info from the engineers. I've spent months having to go off site to watch videos. I find that a bit sus since that would drive add revenue on those platforms..

So....I was using Firefox as a workaround for the video player not working in Chrome or Edge, and now it's not working in Firefox either. How are we supposed to watch videos on this website with nothing but video content?

I’m sure another meeting with the engineers will fix it this time.

It's stunning how badly handled the engineering work/audience feedback is since the takeover